Most of us will instantly relate to this article, whereby we have experienced the immense frustration of dealing with what are primarily completely inept telecommunications companies. Such a bold statement, I am sure you will agree, but to be frank, an extremely honest and accurate one.
Personally, I have had goodness knows how many run-ins with this type of company; I have also known countless friends and acquaintances that have experienced exactly the same types of problems. Whether it was do to do with landline of Mobile Wifi Dongle, the exasperating lack of communication and poor customer service from telecommunications companies is all too often a problem.
Considering these companies are supposed to specialise in communication - it is surprising how little they talk to each other, within their own company. You can often find yourself trying to deal with a problem and the person you spoke with previously, would have failed to make notes on the progression of the enquiry - grrr!
If you experiencing poor service through your telecommunications provider, it is very important that you do not just put up with it. In the first instance, advise them that you intend to leave them if things do not improve. Give them a deadline and if things do remain the same - off you pop to attempt to find a better provider.